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As many of our customers are aware, we had serious technical issues with our website on Tuesday 12 April. This meant that many of our customers had difficultly placing bets between 8am and midday and again from 5:30pm onwards. These problems come on the back of unrelated IT issues we experienced after the Grand National on Saturday.
Following on from the problems we had on Saturday, our website has now had two outages in a short period of time. We are extremely conscious of the inconvenience that this has caused to our customers.
While the problems on Saturday were caused by the sheer volume of customers placing bets on our site, yesterday’s problems were caused by an entirely different issue:
We experienced a protracted and malicious attack on our systems with the sole objective to bring down our website and prevent our customers from placing bets. We have systems in place to defend our site against such attacks however these systems failed to protect us due to the sophistication of the attack.
All our resources have been dedicated to analysing the attack and we are in the process of upgrading our defences to stop it reoccurring.
We would like to stress that Paddy Power systems have not been “hacked” into. The attack is what is known as a “Distributed Denial of Service” (DDOS) attack and is designed to clog up our website. No customer data has been compromised and our systems, while at times were unavailable, were at all times secure.
We wish to thank everyone for their patience and completely understand customers’ frustration at not being able to access their account or place bets. We, like you, know that this is completely unacceptable and we apologise to all our customers.
