Zarejestrowalem sie tutaj po chyba 10 latach, szkoda ze z takim tematem;)
Moze ktos mi poradzi. Mianowicie wplacilem 500 euro do unibetu, dostalem 50 euro bonusu. Postawilem te 500 euro na kilka long termowych betow i jeden na weekend. W miedzyczasie wplacilem dodatkowe 10 czy 15 euro, bo pokazalo mi ze jakis cash back mozna dostac jak sie zagra na telefonie. Zagralem, przegralem. Potem okazalo sie ze wekendowy bet byl wygrany i wygralem 150 euro. Od razu potem dostalem wiadomosc ze moj 10 euro cash back czeka na mnie, wiec zaakceptowalem, po czym moze 150 euro zostalo usuniete.
Napisalem na czacie i dostalem takie oto odpowiedzi:
Wiec mam pytanie do Was czy to ja jestem kretynem czy to oni mnie oszukali i jesli to drugie to czy jest szansa dostac te kase z powrotem?
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You are now chatting with Krista
Jerzy: Hey, I notcied that my account was decreased by 135 euros and wanted to know when can I expect this to be corrected and the amount credited back to my account. Thank you, Jerzy Nowak
Krista:
Hi. Welcome to
Unibet's Customer Support! My name is Krista. How may I help you today?
Jerzy: Hi Krista
Jerzy: I wanted to ask when can I expect the 135 euros to be credited back to my account
Jerzy: It's been first added and then taken out of my account
Krista:
Hi Jerzy
Krista:
Sorry to hear. Let me check your account. For security purposes, kindly confirm the following: Your post code, date of birth and e-mail address please?
Jerzy: XXXX
Krista:
Thanks
Krista: One moment please
Jerzy: sure
Krista:
Its because you cancelled a bonus to opt into another one
Krista: unfortunately the funds have been lost for good now
Krista: Sorry :(
Jerzy: but I added 500 Euros to my account two days ago
Jerzy: and I played with my own money?
Jerzy: how this is even possible?
Jerzy: the bonus was used for my first bet Lech Poznan to win the title
Krista:
You had 145 in bonus money which you eneded to wager
Krista: and you opted into anothe rbonus so it cancelled it
Krista:
when you got that warning message
Krista: you should not have continued
Jerzy: well, can you please reverse this than? It was clearly a mistake
Jerzy: It doesnt make any sense to offer me this bonus then
Jerzy: warning didnt specify the consequences
Krista:
As I mentioned in the beginning
Krista:
you have lost the bonus funds now
Krista:
you cant get them bck
Krista:
It stated that it would clash with a bonus
Jerzy: well, I clearly should get this money back.
Jerzy: the first bonus I got was blocked within a bet
Jerzy: this bet was placed after I made the 500 euros deposit
Krista:
Jerzy
Krista: Do you understand what I have mentioned above
Krista: the bonus funds cannot be reversed
Krista:
they are lost and
Krista:
cannot be brought back
Jerzy: Krista, what do you mean by cannot?
Jerzy: cannot be done, in which sense?
Krista: You cancelled the bonus. you lost the funds
Jerzy: technically cannot or you cannot do it? If you cannot do it then would you mind letting me speak with someone else?
Krista:
you cant have the money again
Krista:
Jerzy
Krista: i AM GOING TO TELL YOU THIS ONE MORE TIME
Krista: AND PLEASE LISTEN
Jerzy: where does it say that the money was bonus money? it was in cash money section?
Krista: nO ONE IN THIS WHOLE COMPANY CANT GET YOU THE BONUS FUNDS BACK
Krista: THEY ARE GONE
Krista: YOU CANCELLED THE BONUS
Krista: THERE IS NO GOING BACK
Jerzy: why do you write in capital letters?
Krista: IM SORRY ITS NOT WHAT YOU WANT TO HEAR BUT IT CANNOT BE DONE
Krista:
Sorry for caps
Krista: I just noticed
Krista: Wasnt looking at screen but looking at keyboard
Jerzy: I am sorry, but what you are telling me now that noone in the company can correct this mistake is really ridiculous
Krista:
Then Jerzy
Krista:
believe what you want to believe
Krista: you are going to be sadly disappointed
Jerzy: I am not asking to cancell the bet or something, but to correct your mistake, you clearly shouldnt have offered me the "bonus" if all I could get is lost money
Krista: You cannot get the bonus funds back
Krista: no customer can once that has been done
Krista: it cannot be reversed
Krista:
now i have given you this information multiple times and i do not mind helping you
Krista: but you need to listen to what i am saying
Jerzy: why are you telling me that I have to listen to you, I find it really rude, the way you speak to me, honestly
Jerzy: what was the message that you mentioned before I clicked "confirm"
Jerzy: ?
Krista:
I have explained to you 6 times that the bonus funds cannot be brought back and you have ignored everyone of them
Krista:
I understand you would want the funds
Krista: anyone would
Krista: but there is no way of getting them
Krista: It will say something like
Krista: if you accept it will clash with a current onus
Jerzy: the 145 euros were in "cash balance" not bonus balance
Jerzy: so how come accepting bonus, now affects cash balance?
Jerzy: 2. what was the wagering limit for my first 50 euros bonus?
Jerzy: 3. why the first bonus wasnt mentioned in active bonuses sections?
Krista:
They were not
Krista: they were in your bonus balance
Krista:
you may have mistaken that part for total balance
Krista:
you cancelled it at 21/08/2017 , 00:52:50
Krista:
opted into other 21/08/2017 , 00:52:51
Jerzy: how come they were in bonus balance if i made 500 euros bets before/?
Jerzy: the wagering was x6
Jerzy: correct?
Krista:
Because the bets you win with bonus money go into your bonus balance until the funds are wagered
Jerzy: what was the waging ratio?
Krista:
Yes on sports
Jerzy: of the 50 euoros bonus?
Jerzy: x6, right?
Jerzy: this 145 was shown in my cash balance I believe, i could even withdraw them.
Krista:
As I mentioned above
Krista:
it was not in your cash
Krista: it was in your bonus funds
Krista:
i can see the account history right infront of me
Krista:
and so can you if you check your history
Jerzy: but I wouldnt be able to withdrathem if they were in bonus section, would I?
Jerzy: I am actually not 100% sure where they were
Krista:
No you wouldnt have been able to withdraw them
Jerzy: but it would make sense if they were in cash balance if I the wagering was x6
Krista:
Jerzy
Krista: With all due respect
Jerzy: was it x6?
Krista: I am telling you where the funds were
Krista: i am looking at your transactions right now
Krista: if ou go to your account and check your transactions you will see
Jerzy: but dont you think its just not ethical to ask me to offer this bonus if all I could get is to lose funds?
Jerzy: Why would you offer me this? This is just unethical, isnt it?
Krista:
1) Eligibility to receive the bonus:
This offer is available to:
- New customers only
- Aged 18 years or older.
- First deposit of €10 minimum
2) Receiving the bonus money:
- The 100 per cent Deposit Bonus will be credited instantly after 1st deposit, up to a maximum of €50
- Example: Deposit €50 and get €50 in
Unibet Bonus Money.
- The money deposited will automatically be used first, up to the offer amount, before the
Unibet bonus money.
3) Wagering the bonus money:
You cannot withdraw your bonus money until you’ve completed the bonus (or if you’ve cancelled it or if it has expired)
- Sportsbook: Bet your bonus x 6
If you received €50 bonus money you need to bet €300 to complete the bonus conditions. Your bets will count towards the total once they’ve been settled. Only bets with odds 1.40 or higher will count.
Only bets settled within the bonus validity period of 30 days will count. Bets cannot be placed on Supertoto.
- Live Casino, Casino, Slots and Games: Bet your bonus x 30
If you received €50 bonus money you need to bet €1500 to complete the bonus conditions. Table Games and Video Poker only count 10% towards the bonus so if you play for €10 it will contribute €1.
It doesn't matter if you win or lose, every bet contributes towards your bonus.
4) General Conditions
-
Unibet Bonus Money can’t be used for the following products: Poker, Supertoto and Superscore.
- Only one bonus per household is permitted.
- The bonus will expire after 30 days of opt in. If you don’t complete the wagering in this time the
Unibet Bonus Money and the winnings you’ve made by wagering the
Unibet Bonus Money will be lost.
-
Unibet reserves the rights to amend or terminate the bonus at any time.
- General
Unibet terms and conditions apply.
Krista: Those are the terms for the bonus
Jerzy: "If you received €50 bonus money you need to bet €300 to complete the bonus conditions. "
Jerzy: I did bet 500 euros
Krista:
300.00 (EUR) need to wager that
Krista:
223.75 (EUR) is how much you had left
Jerzy: but I made 500 euros bets, correct?
Krista:
No
Krista:
Because you have bets that have not settled
Krista:
bets the settle when the bonus has already expired to not get added
Krista: it tells you all of this on the bonus terms and conditions
Jerzy: well, this now makes even less sense, becasue the bets I made were long term, so they will not be settled in 30 days
Jerzy: Don't you think its just not ethical to ask me to offer this bonus if all I could get is to lose funds?
Why would you offer me this? This is just unethical, isnt it?
Krista:
If you would have read the terms and conditions of the bonus you would know this information
Krista: if you go to your active bonsues now
Krista: you will see
Krista: the terms for the one you have active now
Krista: so you know where to look
Jerzy: well, I did, but I have an account for 3 days, I would assume that a brand like
Unibet (that is so well known and respected) would trick its new clients by offering bonusses that have negative value, thats all I am trying to say
Jerzy: would you then let me know who should I speak to to have the second bonus reversed back as a gesture of goodwill?
Krista:
Just because you do not read the terms and conditions of a bonus does not mean we tricked you
Krista: ytou decided not to read them
Krista: we provide them to be read
Jerzy: please...
Krista:
unfortunately we cant force anyone to read them but they are there
Jerzy: this is ridiculous wehqat you are saying now
Krista: Are you serious?
Krista: Im sorry
Krista:
I have been on here for an hour and unfortunately there is nothing else i can do for you
Jerzy: Am I serious about what?
Krista:
Im sorry but i canmnot keep going around in circles and circles while we have a lot of customers waiting in the queue
Krista:
I jave given you all the terms
Krista: and all the information
Krista: in this chat
Jerzy: would you please mind letting me know who can I write to to have that reversed?
Krista:
so kindly refer to this chat
Krista: Have a nice evening and take care
Krista:
Thank you for contacting Customer Service!
Krista has exited the session
You are the only user left in the session.